ISO 9001 : 2015 is an internationally recognized standard for Quality Management Systems (QMS) that outlines the requirements for an effective quality management system in any organization. The standard is based on a set of principles that focus on customer satisfaction, continual improvement, and the involvement of top management.
The ISO 9001 : 2015 QMS provides a framework for organizations to consistently provide products and services that meet customer and regulatory requirements. It also helps organizations improve their processes, reduce waste, and increase efficiency.
The standard requires organizations to establish and maintain a documented QMS, which includes policies, objectives, processes, procedures, and records. It also requires organizations to conduct regular internal audits and management reviews to ensure the effectiveness of the QMS.
ISO 9001 : 2015 is applicable to organizations of all sizes and industries. It can be used by manufacturing companies, service providers, government agencies, and non-profit organizations. Implementing ISO 9001 : 2015 helps organizations improve their overall performance and reduce costs by eliminating waste, improving customer satisfaction, and increasing productivity.
Certification to ISO 9001 : 2015 is voluntary, but it can be a valuable asset for organizations that want to demonstrate their commitment to quality and customer satisfaction. Certification is provided by independent third-party organizations that assess an organization's QMS against the requirements of the standard.